BlackBerry Torch 9800 Mission: Gain Consumers, Defend Enterprise

Aug 3rd, 2010 | By technologynews | Category: Technology

When executives from Research In Motion took the stage in
New York City on Aug. 3 to introduce the BlackBerry Torch 9800, the companys
first sliding-keyboard smartphone with a capacitive touch-screen, they
emphasized all the things designed to make the device particularly appealing to
consumers: the way its Universal Search could scan Websites such as YouTube,
the unified social-networking feeds, the wireless syncing with the DRM-free
music on a users PC.

Don Lindsay, vice president of user experience at RIM,
described the devices user interface as designed to appeal to every customer
new to the BlackBerry. Given
the focus on features such as multimedia
, as well as apps, one can assume
that those customers are meant to be consumers.

That certainly seems a sound strategy. RIMs rivals,
including the Apple iPhone and Google Android, have been making inroads among
both the enterprise and SMBs (small- to midsize businesses). It makes sense
that RIMs counterattack would involve spreading beyond its traditional
business-user base and into the consumer segment. 

In order to create a bulwark against incursions in their
market from Apple and Google, RIM needs to expand its footprint, Charles King,
an analyst with Pund-IT Research, told eWEEK in an Aug. 3 interview. RIM
became the device of choice in the business market because they represented the
cutting edge of that market five, six, seven years ago.

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Now that the technology has evolved, King added, Business
smartphone users of every sort are thinking of their devices as multimedia
devices, enabled to do everything from email to video conferencing to MP3
files. So it makes perfect sense for RIM to try and update with its own
products.

The Torch features a sliding QWERTY keyboard alongside a
capacitive touch-screen, an optical trackpad, and a 5-megapixel camera. At 5.68
ounces it feels solid but not heavy in the hand; with the keyboard extended, it
measures 5.8 inches in length. BlackBerry 6, the companys new mobile operating
system, includes features such as Universal Search, which lets users hunt for
information both on the device and the larger Web, and the aforementioned,
streamlined access to multimedia features.  

The smartphone will be available starting Aug. 12, for $199
with a two-year contract from AT&T, the exclusive carrier in the U.S. Ralph
de la Vega, president and CEO of AT&Ts Mobility and Consumer Markets,
boasted during RIMs Aug. 3 presentation that the two companies had worked
closely together to develop the Torch.

But even if the Torch allows RIM to hold the line with its
traditional business audience, can it extend that beachhead into a full-on charge
at the consumer market? History seems doubtful.

I think, because of the success that Apple has had in
appealing to both consumers and business users with the iPhone, the assumption
is that new Apple products like the iPad are going to find their way to the
business world, King said. Theres a long history of products that start on
the consumer side of things that move into the business world. But I havent
seen a whole lot what you would call reverse migration.

Other analysts seem to agree about RIMs prospects in the
consumer space.

My sense is that iPhone is king, Android is a viable
challenger, and I dont see much else, Roger Kay, an analyst with Endpoint
Technologies Associates, told eWEEK in an Aug. 3 interview. Were waiting for
WebOS to show up and do something via HP, probably by holiday. RIM seems more
adroit than Microsoft, but when you think about companies with a commercial
bent trying to hop the barrier to consumers, they have issues.

But RIM evidently thinks it has a chance to buck the trend.

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